Deliveries & Returns

Deliveries:

For in stock items we will dispatch your order within 1-3 working days from when the order was placed. Once your order has been dispatched, we will send you an email notification along with a tracking number. If you want to receive an update on your order, please use the tracking number provided within the first instant for a real time update, using the couriers website.

We ship within the UK usually with Parcelforce, and Internationally with UPS. All services we used are a fully tracked courier service.

Shipping internationally can on occasion be slow due to customs delays. These are out of our control and we ask for your understanding.

If you have purchased "pre order" item, we will advise you once your purchase has been dispatched, and also advise if there are any anticipated delays to your expected pre order delivery date.

Returns:

If you’re looking to return or exchange your order for whatever reason, we're here to help! We offer free returns within 30 days of purchase. You can return your product for shop credit, a different product, or a refund to the original payment method.

If a product you have purchased from Sundown Parasol is faulty or damaged (excluding damage caused by misuse), we will happily refund your money or provide an exchange, or credit - whatever you prefer.

To return your purchase, please get in touch with us via the Contact Us form with your order number please, and we will assist you with what to do!

Please note, all returns must be returned in an unused condition, in all original packaging including the box/crate that it was delivered in. We don't accept refunds on sale items, only exchange or shop credit.

Once the return has been received, we aim to process refunds our side between 3-5 working days, and you will receive an email that we have processed your refund once we have done so.

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